Order FAQ
ORDER FAQ
- Is my event date available?
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If a date is currently booked - we cannot take any orders prior to that date, regardless of the size or nature of the event. We can however set aside orders for items that we have in stock for that day with prior phone call in the morning.
Due to our bakery's schedule we do not take orders for Sundays
We do not keep a waiting list. A deposit on your cake is required to confirm your booking, deposits can be transferred to another date. Deposits on cancellations are non-refundable.
We book regular orders and cakes with 48 hours up to 2 weeks notice.
Custom Orders are booking 6 weeks-12 weeks notice currently, Please call our Airdrie location to inquire about your desired date.
Its not uncommon for dates throughout the entire year to be booked early in the year.Airdrie is our bakery headquarters...please place orders at Airdrie location
How much are your custom cakes?
- Because our cakes are completely custom made, and priced individually by the complexity of their design, we do not have a standard price list.
Most wedding cakes are between $350 to $500 for simply decorated and the price is adjusted according to the complexity of the design.
3D, tiered and sculpted cakes start at $200 and depending on design the price will be determined
We are happy to work within your event budget and encourage you to contact us to discuss your cake.!
- How do I order a cake?
- To start the order process, please send an email to Debi and her team at [email protected] containing all the following information:
- the date of your event
- the occasion/nature of your event (wedding, birthday, etc)
- the event location, delivery address, and delivery time if required (delivery for weddings, corporate and onsite setups only)
- how many people you will need to serve
- your daytime phone number
- your email address
- an idea of what kind of cake design you are looking for
Our bakery is open Monday to Saturday. Every cake we make is made to order from start to finish.
- What's your payment policy?
- For Wedding cakes and larger orders a 50% non-refundable deposit is required to reserve your order; the remainder is due at least two weeks prior to your event. Your order is not confirmed until we have received your deposit.
Payment can be made by cash or credit card (Visa, AmEx, or Mastercard). Deposits are non-refundable.
- Do you deliver?
- Delivery is available for wedding cakes and cakes that require on-site assembly.
We do not ship our cakes.
Delivery fees are calculated by distance traveled and are roughly $50 to $100 this is within a 45 min to 1 hour radius)
Longer deliveries are occasionally arranged, but must be determined on a case-by-case basis and on availability,
While it is generally not a problem for clients to transport smaller cakes, self-transporting any cake is at your own risk. The Avenue Cakery & Bakeshoppe does not recommend clients self-transport larger 3D/sculptural cakes, cakes over 2 tiers tall, or any cake more than 3 hours and is not responsible for any damage that may occur to any client-transported cake once it has left our bakery.
- Do you ship your cakes?
- We do not ship our cakes.
- I have dietary restrictions. Can you help?
- We do not do any allergy baking. We use nuts and nut products in the bakery and cannot guarantee that our cakes have not come into contact with anything, although we make every effort possible. We do not make gluten, dairy or egg free cakes. Although we do have some items that are flourless they may still have come into contact with flour, for those who are gluten intolerant these items may be alright for some...we do not recommend these items for those with Celiac.
